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Acceptable Use Policy

Last updated 16 March 2026

Effective Date: 1 January 2025
Last Updated: 12 March 2026

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This Acceptable Use Policy explains the rules that apply when you access or use the CommBox website, customer portals, online services, digital tools, support channels, and any other online platform operated by CommBox.

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By using these services, you agree to use them responsibly, lawfully, and in line with this policy.

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1. Purpose

CommBox provides its website and online services to help customers, partners, and visitors access information, products, support, and related services in a secure and reliable way.

This policy is designed to protect CommBox, its customers, and its systems from misuse, disruption, and unlawful activity.

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2. Who this policy applies to

This policy applies to any person or organisation that accesses or uses:

  • the CommBox website

  • customer or partner portals

  • online product information

  • downloadable content

  • contact forms and enquiry tools

  • support services and service portals

  • any other digital platform operated by CommBox

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3. Acceptable use

You may use CommBox online services only for legitimate purposes connected with learning about, engaging with, purchasing, supporting, or using CommBox products and services.

You agree to use these services in a way that is lawful, respectful, and does not interfere with the experience, safety, or rights of others.

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4. Prohibited use

You must not use the CommBox website or online services to:

  • break any law or regulation

  • submit false, misleading, or deceptive information

  • interfere with or disrupt the security, availability, or performance of the website or services

  • attempt to gain unauthorised access to systems, accounts, networks, data, or restricted areas

  • upload, introduce, or distribute viruses, malware, ransomware, or other harmful code

  • scrape, harvest, copy, or extract data using automated means without written permission

  • send spam, unsolicited promotions, or unauthorised bulk communications

  • post, submit, or transmit content that is unlawful, defamatory, abusive, threatening, obscene, offensive, or discriminatory

  • infringe the intellectual property rights of CommBox or any third party

  • impersonate another person or organisation

  • use the services in a way that could damage the reputation of CommBox

  • attempt to test, scan, or probe the vulnerability of any CommBox system without prior written approval

  • use the website or services for fraudulent, harmful, or malicious purposes

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5. User content and submissions

If you submit information through a CommBox form, portal, support request, feedback channel, or other online feature, you are responsible for making sure that information is accurate, lawful, and does not infringe the rights of any third party.

You must not submit any material that:

  • is false or misleading

  • contains harmful code or malicious content

  • breaches privacy or confidentiality obligations

  • infringes copyright, trade marks, or other legal rights

  • is abusive, offensive, or inappropriate

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CommBox may remove or refuse any submission that it believes breaches this policy or creates a risk to its systems, people, or customers.

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6. Security and system integrity

You must not take any action that may compromise the security or integrity of CommBox systems.

This includes any attempt to:

  • bypass authentication or access controls

  • access data not intended for you

  • overload or disrupt servers or networks

  • interfere with website functionality

  • reverse engineer or tamper with any CommBox digital service except where permitted by law

CommBox takes security seriously and may investigate any suspected misuse.
 

7. Intellectual property

All content on the CommBox website and online services, including text, graphics, branding, logos, images, videos, documents, product information, and software, is owned by or licensed to CommBox unless stated otherwise.

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You may view, download, and use content for legitimate personal or business evaluation purposes only. You must not reproduce, republish, modify, distribute, or commercially exploit CommBox content without prior written consent, unless permitted by law.
 

8. Third-party services and links

CommBox online services may include links to third-party websites, software, platforms, or services for convenience.

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CommBox is not responsible for the content, availability, security, or practices of third-party services. If you access them, you do so at your own risk and subject to their terms and policies.
 

9. Monitoring and enforcement

CommBox may monitor the use of its website and online services to protect security, maintain performance, investigate misuse, and enforce this policy, to the extent permitted by law.

If CommBox believes that this policy has been breached, it may take action including:

  • warning the user

  • removing content or submissions

  • suspending or blocking access

  • restricting access from certain IP addresses or accounts

  • reporting unlawful conduct to relevant authorities

  • taking legal action where appropriate
     

10. Availability of services

CommBox works to keep its website and online services available, secure, and reliable. However, availability cannot be guaranteed at all times.

CommBox may suspend, restrict, or change any part of its website or services at any time, including for maintenance, upgrades, security reasons, or operational requirements.
 

11. Privacy

CommBox handles personal information in line with its Privacy Policy.

By using CommBox online services, you acknowledge that personal information may be collected, used, and managed as described in the applicable Privacy Policy.

Privacy Policy: https://www.commbox.com.au/privacy-policy
 

12. Reporting misuse

If you become aware of any misuse of the CommBox website or online services, including security concerns or prohibited activity, please contact:

CommBox
Email: cyber@commbox.com.au
Phone: +61299756001
Address: 32A/6 Jubilee Ave Warriewood NSW 2102
 

13. Changes to this policy

CommBox may update this Acceptable Use Policy from time to time to reflect changes in services, technology, legal requirements, or business operations.

Any updated version will be published on this page and will take effect from the date it is posted.
 

14. Contact

If you have any questions about this Acceptable Use Policy, please contact CommBox using the details below:

CommBox
Email: cyber@commbox.com.au
Phone: +61299756001
Address: 32A/6 Jubilee Ave Warriewood NSW 2102

Website: www.commbox.com.au

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