Inside Unit 54: How CommBox Is Redefining Customer Support

In today’s tech-driven classrooms and meeting spaces, dependable support isn’t a luxury, it’s essential. That’s why CommBox created Unit 54, a dedicated support hub just one minute from its Warriewood headquarters, designed to transform how customer service is delivered. It’s more than just a facility, it’s a live-action solution centre where CommBox’s support team can simulate, test and resolve issues on the spot.

Unit 54 is equipped with every CommBox screen mounted on the walls, giving the Australian-based support team immediate access to the exact technology customers are using. Whether it’s a quick setting adjustment or a complex troubleshooting scenario, support staff can mirror customer setups in real time while guiding them over the phone. It’s fast, it’s hands-on and it’s uniquely CommBox.

Anne, CommBox’s Customer Support and Operations Manager, explains the significance:"Unit 54 has completely transformed how we support our customers. Our team can now test, demonstrate, and resolve issues live while speaking to the customer – it's personal, fast, and deeply effective. It means every customer feels heard and helped the first time they reach out."

The hub also strengthens collaboration between support, operations, and product development teams, ensuring that customer feedback translates directly into product improvements. It’s a model built on listening, responsiveness and innovation—values at the core of the CommBox brand.

With Unit 54, CommBox is proving that world-class support doesn’t just fix problems—it builds trust. And for every school, business, or IT manager, that makes all the difference.